Frequently Asked Questions
- Do I need exact numbers to make a booking?
- What are the hotels like?
- Are flights included?
- So how do I book?
- What time do the activities start?
- Do I have to have the hen weekend on set days?
- When does the package have to be booked and paid for?
- Do I have to book the full package?
- Some of the girls can't do the full package - what happens here?
- Can some of the group do a one night stay?
- Why can't I have a one night stay in some locations between March and September?
- I’ve been told that one of my activities is ‘On Request’ – what does that mean?
- What do you mean by ‘minimum numbers’?
- Why should I bother using your company when I can just do it myself?
- Why does it matter that the company is ABTA bonded?
- I’ve made my initial payment - what happens next?
Do I need exact numbers to make a booking?
No, definitely not! We understand that having a definite group size in the early stages of the booking is nearly impossible, so for this reason we do not ask for exact numbers on booking. Initially, we will need a rough number of group size, however we do require that you book for your maximum numbers as it’s easier for us to reduce numbers down than to increase them later on. Once you have confirmed your maximum group size to your Party Planner, they will reserve the activities and accommodation accordingly. We don’t need you to confirm your exact group size until your final payment date. You will not be liable to pay in full for guests who may have dropped out before this point – so don’t worry!
What are the hotels like?
Unless otherwise specified, the quotes you receive will be based on the best available rates at the point of submission. We aim to place our groups in centrally located hotels, within 15 to 20 minutes’ walk of your chosen town centre. Our preferred room type is a twin room and wherever possible we will secure these with breakfast each morning and en suite bathroom facilities. Our Commercial team carefully select the hotels based on location, security, cleanliness and service.
Once your initial payment has been processed, we will inform you of the accommodation available for your chosen dates. Remember, the more notice you give, the more choice you will have. March to September is peak period, so all locations fill up exceptionally fast throughout these months.
Are flights included?
We do not include flights in our packages. If you’re looking to go abroad for your weekend, you will need to source your own flights. We recommend that you book your flights at least four to five months prior to your weekend so you can take advantage of the cheapest deals available. You can visit www.skyscanner.net for a good round up of flights offered by budget airlines but remember that prices change extremely quickly, so we advise you to get your flights booked up as soon as possible.
How do I book?
To secure your booking, we generally require a single payment of £50 from the Group Leader. The further in advance you book, the more control you will have over the itinerary for the weekend. Please be aware that should you wish to make a booking for a large group size, or an imminent event, we may require payment of one full pacakge price to lock everything in.
Within 14 days of the initial payment being processed, we will require a £30 minimum payment from each member of your party to secure their place. These payments need to be made online using our bespoke payment system, The Party Hub. The hens are required to pay in full 42 days prior (this may be negotiable depending on when you book) to the weekend, using the same online payment system. If your group size reduces, you do not have to pay for the ladies who have dropped out (aside from any applicable minimum number supplements that will have been made clear to you) but please be aware that any monies already paid are non-refundable.
What time do the activities start?
All activity centres operate on a first-come-first-served basis and they will not hold any time slots open for us for longer than 24 hours. We aim to book all activities to start from midday onwards, however sometimes this cannot be possible. The further in advance you book, the more time slots will be offered to your group. We understand that no-one wants to be jumping around to the Thriller dance workshop at 8am after a night on the cocktails!
Do I have to have the hen weekend on set days?
We can usually secure availability on any days you choose; it doesn’t have to be a weekend. For overseas locations, it’s worth bearing this in mind, as flights are often cheaper if you choose to fly on a weekday.
When does the package have to be booked and paid for?
The further in advance you book, the more likely you are to secure the best activity time slots, more hotel options and more control over your weekend itinerary. Final balances do not need to be paid until 42 days prior to your weekend date. This may be negotiable depending on when and what you have booked.
Do I have to book the full package?
We will always try and be as flexible as possible, so if you decide that you only want to book the activities, let your Party Planner nkow and they will provide you with a quote for these without the accommodation element.
Some of the girls can't make the full weekend, what happens here?
If some of the hens can’t do the full package, they just need to de-select the elements on their invite that they do not wish to attend and their price will recalculate accordingly. Please note that any discounts agreed with your Party Planner will only be applicable to those attending the full package.
Can some of the group do a one night stay?
If your accommodation provider allows a one night stay, then yes, in theory - but we need to arrange this with them and we need to know as soon as possible how many people want this option. Wherever possible, please bring this to the attention of your Party Planner so they can check availability before you book. After your booking has been processed, the Customer Care team will need a request in writing from you, via The Party Hub. They will do their best to source a one night stay price and recalculate the package price for the relevant individuals but please do note that we cannot guarantee this will be possible if your original booking was not made on this basis.
Why can't I have a one night stay in some locations between March and September?
Unfortunately, this is a situation that is totally out of Hen Heaven’s control. Over this period the tourist trade increases considerably and accommodation providers are in an excellent position because they know they will fill their rooms at high rates, week in week out, with little need for accepting one night stays.
I’ve been told that one of my activities is ‘On Request’ – what does that mean?‘On Request’ means that we have been unable to check availability with the relevant supplier at the time the booking was made. Hopefully this won’t pose a problem, but it’s important to note that this part of the weekend is not yet confirmed and therefore subject to change. This will be clearly explained to you, and stated in your Booking Confirmation, so there are no surprises!
What do you mean by ‘minimum numbers’?This means that the supplier has imposed a minimum group size on an activity and by booking this you are agreeing to pay for the stated amount of spaces, even if your group size falls below this.
Why should I bother using your company when I can just do it myself?Hen Heaven have been in operation for over ten years. We have successfully sent over 10,000 groups away to a wide range of locations, both in the UK and abroad. With this experience and expertise, we know we can provide a quality service whilst arranging the hen do of your dreams! We use only the best suppliers and due to our buying power we can secure great discounts, which you, our valued customer, can take advantage of. Trying to organise a group of hens yourself can be a logistical nightmare. Trying to find hotels, activity centres and nightclubs that will take a large single sex booking, can also be a difficult task. We will take care of this for you and take away all of the hassle so that you can sit back and look forward to the weekend.
Why does it matter that the company is ABTA bonded?Being ABTA bonded means that any money paid to us by you and your group members is 100% safe – it’s that simple!
I’ve made an initial payment - what happens next?Once your initial payment has been received, we will send you a Booking Confirmation which you are required to check and confirm within 24 hours. Your booking will then move over to a dedicated Customer Care agent, who will ensure that everything runs smoothly. The best way to contact them is via the ‘Messages’ section in your Party Hub and they aim to respond to you within 48 business hours.