skip Book with confidence ABTA No.Y2691

Frequently Asked Questions


  1. Do I Need Exact Numbers to make a booking?

    No, definitely not! We understand that having a definite group size in the early stages of the booking is nearly impossible, so for this reason we do not ask for exact numbers on booking. Initially, we will need a rough number of group size, however we do advise that you book for your maximum numbers as it’s easier for us to reduce numbers down than to increase them. Once you have confirmed your maximum group size we will book the activities and accommodation for you. We don’t need you to confirm your exact group size until your final payment date. You will not be liable to pay for guests who may have dropped out before this point – so don’t worry!

  2. What are the hotels like?

    Unless otherwise specified, the quotes you receive are based on 3* centrally located hotels, within 15 to 20 minutes’ walk of the town centre. Our preferred room type is a twin room and wherever possible we will secure these with breakfast each morning and en suite bathroom facilities. Our Products team carefully select the hotels based on location, security, cleanliness and service.

    Once your deposit has been paid, we will inform you of the accommodation available for your chosen dates. Remember, the more notice you give, the more choice you will have. March to September is peak period, so all locations fill up exceptionally fast throughout these months.

  3. Are flights included?

    We do not include flights in our packages. If you’re looking to go abroad for your weekend, you will be required to source your own flights. We recommend that you book your flights at least four to five months prior to your weekend so you can take advantage of the cheapest deals available. You can visit www.skyscanner.net for a good round up of flights offered by budget airlines.

  4. How do I book?

    To secure your booking, we generally require a single payment of £50 from the Group Leader. The further in advance you book, the more control you will have over the itinerary for the weekend. Please be aware that should you wish to make a booking for a large group size, we may require a deposit larger than £50 to secure the places.

    Within 14 days of the initial deposit being places, we will require a £25 deposit from each member of your party to secure their place. The payments can be made online using our payment system. The hens are required to make their full balance payments 42 days prior (this may be negotiable depending on when you book) to the weekend, using the same online payment system. If your group size reduces, you do not have to pay for the ladies who have dropped out, but please be aware that any monies paid are non-refundable.

  5. What time do the activities start?

    All activity centres operate on a first-come-first-served basis and they will not hold any time slots open for us for longer than 24 hours. We aim to book all activities to start from midday onwards, however sometimes this cannot be possible. The further in advance you book, the more time slots will be offered to your group. We understand that no-one wants to be jumping around to the Thriller dance workshop at 8am after a night on the cocktails!

  6. Do I have to have the hen weekend on set days?

    We can usually secure availability on any days you choose; it doesn’t have to be a weekend. For overseas locations, it’s worth bearing this in mind, as flights are often cheaper if you choose to fly on a weekday.

  7. When does the package have to be booked and paid for?

    The further in advance you book, the more likely you are to secure the best activity time slots, more hotel options and more control over your weekend itinerary. Final balances do not need to be paid until 42 days prior to your weekend date. This may be negotiable depending on when and what you have booked.

  8. Do I have to book the full package?

    We will always try and be as flexible as possible, so if some group members only want to participate in the activities, please let us know and we will be happy to look into this for you. We will give you a revised package price for these guests.

  9. Some of the girls can't make the full weekend, what happens here?

    If some of the hens can only make part of the weekend, please let us know and we will look into re-pricing the package for them, so that they only pay for the parts of the weekend they can attend.

  10. Can some of the group do a one night stay?

    We will always try and be as flexible as possible, so if you have some group members who would like a one night stay option please let us know as soon as possible. We will check this with the hotel and let you know if this can be offered. Our Customer Care team will require the request in writing from the Group Leader. Once the price is confirmed, the guests who would like this option will be required to pay for their place over the telephone.

  11. Why can't I have a one night stay in some locations between March and September?

    During the peak season the tourist trade increases considerably and hotels are in an excellent position because they can fill their rooms, with no need to accept one night stays. Unfortunately this is out of Hen Heaven’s control.

  12. I’ve been told that one of my activities is ‘on request’ – what does that mean?

    If we are unable to check availability with a supplier for any reason, we can book the activity ‘on request’. This means that the activity is not yet confirmed. If this is the case with your booking, you will be informed before paying your deposit and this will also be stated clearly in your Booking Confirmation. We hope that this won’t cause any problems, but it’s important to remember that this aspect of your weekend is subject to change.
  13. What do you mean by ‘minimum numbers’?

    Some activities require a minimum payment for a certain number of guests for the activity to go ahead. This is stipulated by the supplier, not by Hen Heaven and will be communicated to you clearly upon booking.
  14. Why should I bother using your company when I can just do it myself?

    Hen Heaven have been in operation for over ten years. We have successfully sent over 10,000 groups away to a wide range of locations, both in the UK and abroad. With this experience and expertise, we know we can provide a quality service whilst arranging the hen do of your dreams. We use only the best suppliers and due to our buying power we can secure excellent discounts, which you, our valued customer, can take advantage of. Trying to organise a group of hens yourself can be a logistical nightmare. Trying to find hotels, activity centres and nightclubs that will take a large single sex booking, can be a difficult task. We will take care of this for you and take away all of the hassle so that you can sit back and look forward to the weekend.
  15. Why does it matter that the company is ABTA bonded?

    Being ABTA bonded means that any monies paid to us are 100% safe – it’s that simple!
  16. I’ve paid my deposit - what happens next?

    Once your deposit has been paid, we will send you a Booking Confirmation which you are required to check and confirm within 24 hours. Your booking will move over to the Customer Care team, who will ensure that everything runs smoothly. The best way to contact them is via the ‘Email Us’ section in your login. They aim to respond to you within 48 hours.