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Here at Hen Heaven, we pride ourselves on truly caring about each and every one of our customers which is why we have created Our Ethical Promise.

We believe that transparency is key, and we want you to be clear on the great customer care you can expect when you book with us. The three pillars of Our Ethical Promise are...

Protection

  • If you book a package, you're financially protected through our ABTA bond
  • We'll do everything within our power to ensure your weekend is a success
  • We commit to clearly stating all prices and fees, with no hidden costs

Care

  • To give you a one-to-one service by allocating you to a dedicated Event Planner from start to finish
  • We'll dedicate on average 9 hours to each booking to ensure you and your group have the best hen do ever!
  • That we really do care – but don't just take our word for it, we're rated 9.6 out of 10 by over 1,000 customers on Trustpilot

Honesty

  • We commit to being honest, decent and truthful
  • We commit to offering the same welcome to all customers and will not discriminate
  • We go the extra mile where we possibly can when our customers have special requirements

This is why we're streets ahead of our competitors in being focused on giving you the very best customer service and creating brilliant and memorable hen do's.