Frequently Asked Hen Weekend Questions
- Do I need to know group numbers in order to make a booking?
- What are the hotels like?
- Are flights included?
- How do I book?
- What time do the activities start?
- Do I have to have the hen weekend on set days?
- When does the package have to be booked and paid for?
- Do I have to book the full package?
- Some of the girls can't do the full package - what happens here?
- Can some of the group stay for one night only?
- Why can't I have a one night stay in some locations between March and September?
- I’ve been told that one of my activities is ‘on request’ – what does that mean?
- What do you mean by ‘minimum numbers’?
- Why should I bother using your company when I can just do it myself?
- Why does it matter that the company is ABTA bonded?
- I’ve made my initial payment - what happens next?
1. Do I need know group numbers in order to make a booking?
No, you don’t, in fact, this can be one of the hardest feats of organising large groups of people. We have the complete understanding that knowing a definite party number at the initial planning stages, is not easy. We only require a rough idea of numbers initially. We can then book activities and accommodation for you based on your estimate. We do need you to book with what you feel your maximum group size will be because it’s much easier for us to reduce numbers, than increase them later on. This is largely to do with availability and is particularly important if you’re planning your hen in peak holiday season.
Exact group numbers will not be necessary until payment date, please note that you are not liable to pay for the members of your group that may have dropped out.
2. What are the hotels like?
Our hotel prices are based on 3*, centrally located hotels, usually within 15 to 20 minutes’ walk from the hubbub of nightlife. We strive to book twin rooms, with breakfast each morning and en suite bathroom facilities, however, this is subject to availability. Each hotel has been individually selected by our commercial team, on the basis of location, security, cleanliness and service.
Upon the receipt of your initial payment we’ll present you with the accommodation available for your chosen dates. Remember, that the more notice you give us, the greater choice you will have. Accommodation in all locations fills up exceptionally quickly from March through to September.
3. Are flights included?
We don’t include flights in any of our packages so, if you’re looking to go overseas for the weekend you will need to book your own flights. We recommend that you do this at least four to five months prior to your weekend to get the cheapest deals available. Try www.skyscanner.net, it’s a price comparison site, providing a summary of budget flights offered by various airlines. Note that prices change very quickly and flights become very full in peak season, so make sure you book as early as possible.
4. How do I book?
As a general rule, to confirm a hen do booking we just need a single payment of £50 from the person making the booking, plus a rough idea of the maximum group size. We can then get everything in place for you. The further in advance you book the greater control you will have over your itinerary. Please note that if you want to secure a booking for a particularly large group size, or a short notice event, we may require the payment of one full place to secure the arrangements.
Within 14 days of placing the initial payment we need each member of your group to visit our bespoke online payment system, The Party Hub, to make a minimum payment of £30 to secure their place. You are then required to each pay your full balance, 42 days prior to the weekend, however, this can potentially be negotiated if you are booking last minute.
If the quantity of people attending has reduced, you do not have to pay for members who are no longer coming... unless the activity centre states there is a minimum number quantity. This means that the supplier has imposed a minimum group size on an activity and by booking this you are agreeing to pay for the stated amount of spaces, even if your group size falls below this.
Please be aware that any money that has already been paid towards a weekend is non-refundable.
5. What time do the activities start?
You and your group can decide when your chosen activities commence however, venues tend to operate on a first-come-first-served basis, subject to availability. We can do our best to reserve a time slot, though, this will not be guaranteed until a deposit payment has been received. The further in advance you book, the greater flexibility you will have in terms of attending your activities when you wish to.
6. Do I have to have the hen weekend on set days?
We can run most elements of our packages on any days you wish, you don’t have to opt for the traditional weekend of Friday, Saturday, Sunday. Mid-week trips are certainly worth considering, particularly for overseas locations as flights are often cheaper on weekdays. Tuesday afternoons are notoriously cheap for flights!
7. When does the package have to be booked and paid for?
Like anything, the further in advance you book, the more likely you are to have prime activity time slots, your first choice hotels and more control over your weekend itinerary in general.
Final balances do not need be settled until 42 days prior to your weekend date, but this can potentially be negotiated if you are booking something last minute.
8. Do I have to book the full package?
No, packages are by no means your only choice, they are there as an option or to provide you with an indication of some the activities available and prices. If, let’s say, you decide you only want to partake in the activities from a certain package, we can provide you with a quote for this individually. We encourage customers to build their own packages too, as we pride ourselves on our flexibility and want customers to tailor their weekend to suit them.
9. Some of the girls can't make the full weekend - what happens here?
If some of your group can’t attend the full package, they can simply de-select the elements on their invite that they do not want to attend and their bill will recalculate accordingly. Please note that any discounts agreed with your Party Planner will only be applicable to those attending the full package.
10. Can some of the group stay for one night only?
If your accommodation provider allows a one night stay, then yes, in theory - but we need to arrange this with them. We need to know as soon as possible how many people wish to do this, so let your Party Planner know. After your booking has been processed the Customer Care team will need a request in writing from you via The Party Hub. They will do their best to source and price a one night stay, then if it’s possible, will recalculate the package price for the relevant individuals.
Please note that we can’t guarantee that one night stays will be possible if your original booking was not made on this basis.
11. Why can’t I stay for one night in some locations between March and September?
Unfortunately, this is beyond our control as the summer months are peak holiday times. Over this period tourist trade increases considerably and accommodation providers are in a dominant position as they know they will fill rooms at high rates, week in week out, with little need for accepting one night stays.
12. I’ve been told by my Party Planner that one of my activities is ‘On Request’ – what does that mean?
‘On Request’ means that we have been unable to check availability with the relevant supplier at the time the booking was made. Hopefully this won’t pose to be problematic, but it’s important to note that this part of the weekend is not yet confirmed and therefore subject to change. This will be clearly explained to you, and also stated in your booking confirmation.
13. What do you mean by ‘minimum numbers’?
This means that the supplier has imposed a minimum group size on an activity and by booking this you are agreeing to pay for the stated amount of spaces, even if your group size falls below this.
14. Why should I bother using your company when I can just do it myself?
Hen Heaven has been established for over ten years and has successfully sent over 300,000 hens to a wide range of locations, both in the UK and abroad. We know what our customers want and have both the experience and expertise to provide a quality service. We source the best suppliers and due to our buying power, we get excellent discounts which you reap the benefits of. Organising such event yourself can logistically be very difficult. Hen groups have, over time received a bad name, and it’s not easy to find suppliers willing to take on large groups of hens - let alone activity centres and nightclubs. In choosing us, we source everything for you, taking away any hassle, as well supporting you with any queries or changes throughout the booking and holiday process.
15. Why does it matter that the company is ABTA bonded?
ABTA is the UK’s largest travel association, representing travel agents and tour operators that sell £32 billion of holidays and other travel arrangements every year. Our ABTA bond means that your money, and your group members’ money, is 100% safe.
16. I’ve made my initial payment - what happens next?
Once your initial payment has been received, and you've accepted your booking confirmation, your booking will be passed over to a dedicated customer care agent, who will put everything in place to ensure a stress-free venture right up until the weekend. The best way to contact them is in writing, via your Party Hub and they will aim to get back to you within 72 hours.